FAQ approximately messages in Google enterprise Profiles for automated responses to customers

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Google My business has added a new feature to automate responses to consumer messages via Google seek and Google Maps. That is an FAQ section in which you enter not unusual questions and Google can respond with answers while a consumer’s query fits.

You suggest questions that human beings can ask your enterprise when they start a talk. Then set up automatic solutions to these questions and allow Google deal with the relaxation.

This changed into noticed with the aid of Stefan Somborac on Twitter:

To set it up, visit Google seek and search for “my commercial enterprise” or your enterprise name. Then click on on the “customers” button and click on on “Messages”. On this section, then click at the three vertical dots and then click on “Message Settings” after which “control FAQs”. Yes, it takes loads of clicks to get there.

Google will then take you to a FAQ segment that asserts, “endorse questions human beings can ask your commercial enterprise when they start a chat. Then installation computerized answers to those questions.” There you may click on “upload query”.

here is a screenshot of the upload questions form:

that is the way it looks with questions:

click for full size

Stefan explained that you can create up to 10 FAQs, the maximum period of every query is 40 characters, and the maximum period of the solution is 500 characters. Also, for seo professionals, you could encompass links in your solutions.

I guess if you have chat enabled, vehicle-replies can lead to faster response instances. Since many companies don’t have the time or resources to have someone geared up to reply questions, this solution is beneficial.

pretty cool!

discussion board dialogue at Twitter.

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